Privacy Policy

Privacy Policy

Effective Date: 1/8/2025

At DC Pro Movers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal data we collect, how we use and protect it, and your rights in relation to your information.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information from users who visit our website or use our moving services. This may include:

Personal Information:

• Full Name
• Address (pickup and delivery)
• Email Address
• Phone Number
• Payment Information (e.g., credit card details)

Non-Personal Information:

• IP Address
• Browser Type
• Device Information
• Pages Visited and Time Spent on the Website
• Cookies and Tracking Technologies (as outlined below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Orders and Services: We use your personal information to provide moving services, process bookings, deliver quotes, and arrange payment.
• To Improve Our Website and Services: We analyze non-personal information to enhance our website’s functionality and optimize user experience.
• Marketing and Communications: With your consent, we may send promotional offers, newsletters, or updates related to our services. You may opt out of these communications at any time.
• Customer Support: We use your contact information to respond to inquiries or resolve issues related to your service.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers for the following reasons:

• Third-Party Service Providers: We may share your personal data with trusted third parties such as payment processors, moving partners, or software providers who help us fulfill our services. These parties are required to maintain the confidentiality of your information.
• Legal Compliance: We may disclose your personal information if required by law or in response to legal requests from government authorities, such as law enforcement agencies.

4. Data Security

We take the security of your personal data seriously and use industry-standard measures to protect it from unauthorized access, loss, or disclosure. These measures include:

• Encryption of sensitive data (e.g., payment details)
• Secure storage of personal data
• Regular monitoring and updating of security protocols

However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and gather analytics about how our website is used. Cookies are small data files stored on your device.

• Types of Cookies:
  • Essential Cookies: Necessary for the website’s basic functionality (e.g., session cookies).
  • Performance Cookies: Collect information on website usage to improve user experience (e.g., Google Analytics).
  • Advertising Cookies: Used to personalize ads based on your interests.

You can control cookie settings through your browser preferences. By continuing to use our website, you consent to the use of cookies.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You may request a copy of the personal data we hold about you.
• Correction: If any of your information is inaccurate or incomplete, you can request corrections.
• Deletion: You can request that we delete your personal data, subject to legal or contractual obligations.
• Opt-Out of Marketing: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: In certain circumstances, you may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

7. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such data immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we update the policy, we will revise the “Effective Date” at the top of the page. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or how your personal data is handled, please contact us at:

• Email: sa***@dc*********.com
• Phone: 202-570-720

Thank you for trusting DC Pro Movers with your moving needs!